1. When Refunds Are Granted
Unused quota: within 7 days of purchase, you may request a refund of quota that has not been used, provided no quota of the same type was consumed in the meantime and no further top-ups were made.
Duplicate or mistaken payments: refunded in full. If you paid twice for the same package, contact us — we credit or refund the duplicate.
Failed delivery: if a payment is confirmed but quota is not credited within 24 hours, we investigate and credit or refund.
2. When Refunds Are Not Granted
Quota that has been fully or partially consumed (used to call tools or the API).
API quota that expired — the 30-day validity is clearly stated at purchase; expired balance is forfeited.
Purchases older than 7 days, or accounts suspended for violating the Terms of Service.
3. How Refunds Are Processed
Refunds are returned to the same payment channel used for the purchase whenever possible, otherwise to your bank account or e-wallet. Processing can take 3–14 business days depending on the channel.
Refunded quota is removed from your balance. Approved refunds may not be combined with quota retention.
4. How to Request
Contact sentinelxcompany@gmail.com with your email, order ID (e.g. TOPUP-…), and reason. We respond within 1×24 hours.
Contact Us
Questions about these terms, your account, payments or data? Reach us at sentinelxcompany@gmail.com. We usually reply within 1×24 hours.